FAQ
Shipping
Can I track my order?
As soon as your order is on its way, we’ll send you a shipping confirmation email with your tracking number and order status, where you'll receive real-time updates.
Where are the goods sent from?
From our warehouse in Stockholm.
What is the shipping price?
We offer free shipping on orders depending on location, and order amount spent.
In case your order is not eligible for free shipping, the cost will be calculated at checkout, based on your location. Read the shipping terms here: Shipping .
Do I have to pay taxes and duties on my order?
For customers in the European Union, Norway, Switzerland, the United Kingdom and the United States, all taxes and duties are included in the final price at checkout. No additional charges will apply upon delivery.
For orders shipped to other countries, local import duties and taxes may apply. We recommend contacting your local customs office for further information.
Returns
What is your return policy?
- If you for any reason want to return your product you are allowed within 14 days from the date you received the goods.
- Returned goods have to be in the same condition as when you got them. Meaning, labels should still be attached and the products should not be worn except testing. If the products are worn, dirty, damaged or different compared to when you got them, the return might get disapproved and the product will be sent back to you.
- Your right of return is not eligable for products that has clearly being personalized accordingly to your wishes. For example if any garments has been made to measure in some way, or if a product has been monogrammed.
- We do a through quality check when the goods returns to our warehouse and as soon as this is done, your refund will be sent to you.
How do i make a return?
- Just simply replace the garments in the box they arrived in.
- Stick the mailing label onto the bag.
- Seal the box.
- Hand in at the nearest service point.
- Wait for refund (often takes a week due to delivery time, quality check and time for the bank to make the refund).
How much does a return cost?
Return costs vary depending on your location and include any applicable customs fees and duties. The rates are as follows:
Sweden: 70 SEK
European Union: 10 EUR
Norway: 100 NOK
UK & Switzerland: 15 EUR
USA: 30 USD
Rest of the World: 25 EUR
The cost will be deducted from your refund.
Product
Where are your products made?
Our products are produced by specialised manufacturers across Northern Italy and Portugal, each selected for their expertise within a specific craft.
My size is sold out, will you re-stock?
If the product is in our permanent collection we will re-stock your size, make sure to press the the "notify me"-button to not miss out. Some seasonal products might be produced only once. If unsure, please contact: info@loumad.com and we will gladly inform you.
How do I determine my size?
It's best to review the specifications provided under the "size guide" on the product page and compare them with one of your garments in a similar style. That said, if you need further assistance you can e-mail info@loumad.com.